Dynamics 365 Managed Support
Support and enhance your Dynamics 365 implementation with a managed services package.
Focus On Running Your Business While We Take Care of Dynamics 365 Maintenance
From feature updates to business process changes, Dynamics 365 requires ongoing support to prevent business interruptions and complications you don’t want to be solving yourself.
Are you prepared to support Dynamics 365?
- Can you fix issues before they happen?
- Take advantage of new features?
- Nimbly refine your business processes?
- Prioritize enhancements?
- Support your users?
We can help with ongoing managed support.
Work with a dedicated Dynamics 365 consultant
A customizable managed support package with a dedicated consultant gives you peace of mind that your Dynamics 365 implementation is always up-to-date with the latest features and enhancements.
Your consultant is available to your entire team of users.
Dynamics 365 Managed Support Services
Schedule regular needs assessments
Implement newly released features
Add new automations to enhance effectiveness
Reflect internal business process changes
Offer ongoing training
Onboard new users
Make necessary and recommended updates
Maintain system security
Add new automations to enhance effectiveness
Why subscribe to managed support services?
Your dedicated consultant learns your company and processes—no need to hire a dedicated administrator.- Flexibly scale users and data usage as to proactively manage long term costs.
- Eliminate unexpected expenses.
- Enhance business process efficiency with regular assessments.
- Guarantee D365 business continuity and peace of mind.
When I contact Dominic Systems, I always know that I will receive prompt, courteous, and skilled service. They are the best choice for all of your Dynamic 365 needs!
Powell Fabrication & Manufacturing LLC
Dynamics 365 Managed Support Packages
Choose from a range of managed support packages based on your business needs.
| Ad hoc | Essential | Growth | Enterprise | |
|---|---|---|---|---|
|
Strategy meetings |
Per project |
Annually |
Quarterly |
Monthly |
|
Support hours/month |
Custom |
10 hours |
25 hours |
50 hours |
|
Maximum D365 user count |
Custom |
20 users |
50 users |
100 users |
|
Support priority |
Best effort |
3 |
2 |
1 |
|
Response time |
1-4 hours(8am-8pm EST) |
4 hours (8am-8pm EST) |
1 hour (8am-8pm EST) |
1 hour (24/7/365) |
|
Case portal access |
|
|
|
|
|
Self-service KB |
|
|
|
|
|
System improvements |
|
|
|
|
|
Support calls |
|
|
|
|
|
Virtual D365 license management |
|
|
|
|
|
Enhanced support call escalation |
|
|
|
|
|
Overage rate |
$225/hour |
$185/hour |
$165/hour |
$145/hour |
|
Subscription Price |
Custom |
$1,850/month |
$4,125/month |
$7,250/month |
