Support and enhance your Dynamics 365 implementation with a managed services package.
From feature updates to business process changes, Dynamics 365 requires ongoing support to prevent business interruptions and complications you don’t want to be solving yourself.
We can help with ongoing managed support.
A customizable managed support package with a dedicated consultant gives you peace of mind that your Dynamics 365 implementation is always up-to-date with the latest features and enhancements.
Your consultant is available to your entire team of users.
When I contact Dominic Systems, I always know that I will receive prompt, courteous, and skilled service. They are the best choice for all of your Dynamic 365 needs!
Powell Fabrication & Manufacturing LLC
Choose from a range of managed support packages based on your business needs.
Ad hoc | Essential | Growth | Enterprise | |
---|---|---|---|---|
Strategy meetings |
Per project |
Annually |
Quarterly |
Monthly |
Support hours/month |
Custom |
10 hours |
25 hours |
50 hours |
Maximum D365 user count |
Custom |
20 users |
50 users |
100 users |
Support priority |
Best effort |
3 |
2 |
1 |
Response time |
1-4 hours(8am-8pm EST) |
4 hours (8am-8pm EST) |
1 hour (8am-8pm EST) |
1 hour (24/7/365) |
Case portal access |
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Self-service KB |
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System improvements |
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Support calls |
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Virtual D365 license management |
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Enhanced support call escalation |
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Overage rate |
$225/hour |
$185/hour |
$165/hour |
$145/hour |
Subscription Price |
Custom |
$1,850/month |
$4,125/month |
$7,250/month |