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Streamline Business
Processes with Integrated
CRM Solutions

Our experts make work life easier with CRM solution design, integrations and user coaching.

Your CRM Should Simplify Business Processes,
Not Complicate Them

Dominic Systems designs and implements efficient CRM solutions and help your team integrate CRM with your ERP, business applications and day-to-day operations.

CRM SOLUTION DESIGN

Get Down to Business Needs

Identify the CRM features you need to accomplish your business goals using Microsoft Dynamics 365.

SAAS INTEGRATIONS

Make Your CRM Data Flow

Connect your CRM with your ERP and any other apps that use this data to drive results. Our Dynamics 365 Connector for SYSPRO platform is pre-configured to seamlessly integrate SYSPRO with Microsoft Dynamics 365.

USER COACHING

Uncover New Levels of Productivity

Learn how to master your new CRM, implement new business processes and manage change with your team.

Experienced CRM Solution Professionals

Dominic Systems is a Dynamics 365 Consulting Services company focused on Microsoft Dynamics 365 Customer Engagement functionality (Sales, Marketing, Customer Service, Field Service). For over 10 years, we have been a trusted advisor for customers looking to leverage the power of the cloud to quickly and effectively improve business processes.

Trusted by Manufacturers and Enterprises
Across North America

Dominic Systems met our deadlines. Their ERP/ CRM integrations package is thorough. Their people are personable and professional.

Karen Bebow
Informations Systems Manager
Powell Fabrication and Manufacturing Inc.

Dominic Systems provided consulting, training/coaching and support throughout our project. We continue to work with them as our CRM solution evolves. Looking to do a new implementation or upgrade an existing CRM solution? Dominic Systems has been fantastic and accommodating. We highly recommend their services. They go the extra mile!

Mick Siemens
Marketing Manager
Canadian Stone Industries

The Dynamic 365 Connector for Syspro has allowed to share critical data across all departments. Accurate data improved our customer service quality and improved our sales.

Randy Marsters
Marketing Manager
Lee Spring

Latest Blog Insights

Dynamics 365 CRM Consulting
Continuous Improvement Ideas for Manufacturing Using Dynamics 365 CRM

The world of Dynamics 365 CRM continues to evolve, and with it comes the imperative need for manufacturers to stay ahead through continuous improvement. This blog explores the cutting-edge strategies and considerations that manufacturers can take using Dynamics 365 CRM for continuous improvement.   Five Ways to Use Dynamics 365 for Continuous Improvement   Get Deeper Process Improvement Insights With AI-Powered Data Analysis Explore how artificial intelligence is revolutionizing the data analysis process, automating everything from Lead Scoring to Prospecting, leading to more efficient use of Dynamics 365 and increased accuracy in customer interactions. Increase Productivity With the Dynamics 365 2024 Release Wave 1 Updates Let Microsoft do some of the work for you! Leverage the newest features being introduced in the Dynamics 365 2024 Wave 1 updates, such as AI functionality like Microsoft Copilot for Sales and enhanced Customer Insights (Marketing) Journeys. These new capabilities can significantly increase productivity with minimal effort on your part.   Customize Your CRM With Low-Code/No-Code Solutions Explore the growing popularity of low-code/no-code platforms for customizing CRM entities, fields, workflows, and approvals enabling organizations to tailor their CRM systems without the need for extensive coding.  These tools for Dynamics 365 are all available under the Power Platform and a lot of their capabilities are available to you at no extra charge. Enhance the User Experience With User-Centric Design and Training Focus on the importance of the CRM user experience. User-centric design principles and targeted training programs contribute to successful CRM adoption. “Engaging End Users Early and Often” is one of the core tenets of our CRM Success Methodology. Reviewing how end users are engaging with your CRM can often reveal simple changes that will improve their experience and increase productivity. Learn From Dynamics 365 Community Insights Take advantage of the real-world case studies and insights from the Dynamics 365 CRM community, highlighting best practices and lessons learned from successful CRM implementations and projects. We encourage all our clients to join the Dynamics 365 CE / CRM group at Dynamics Communities.   Navigate the Future of Dynamics 365 CRM Successfully If you’re a manufacturer striving to harness the full potential of Dynamics 365 CRM in 2024, a forward-looking and strategic approach is essential. Contact the team at Dominic Systems to learn how we can support your journey to continuous improvement. <Schedule Free Consultation>    

Dynamics 365 CRM Consulting
Latest Microsoft Dynamics 365 CRM Features to Revolutionize Your Business in 2024

As we step into the promising realm of 2024, it’s the perfect time to reevaluate and elevate your technology stack and how Microsoft Dynamics 365 CRM fits into it. In this blog, we’ll explore how you can harness the latest features of Dynamics 365 CRM to revolutionize your operations and propel your business to new heights in the coming year.   1. Streamlined Customer Relationship Management: Manage and nurture customer relationships effectively with Dynamics 365 CRM. The latest features and updates ensure a seamless customer experience, from lead generation to after-sales support. 2.  Enhanced Automation for Increased Efficiency: Boost your team’s productivity with the latest automation within Dynamics 365 CRM. CRM automation  can help streamline repetitive tasks, allowing your workforce to focus on more strategic and value-driven activities. 3. Integration for a Unified Ecosystem: Unify business processes with the integration capabilities of Dynamics 365 CRM. When you integrate your Dynamics 365 CRM with other Microsoft applications, you can build a cohesive ecosystem, breaking down data silos and providing a holistic view of your business operations. 4. Data-Driven Decision-Making: In the age of data, make informed decisions by harnessing the analytical power of Dynamics 365 CRM. Delve into the reporting and analytics tools that offer valuable insights into customer behaviour, market trends, and overall business performance. 5. Scalability and Flexibility: Ensure your CRM evolves with your business to adapt to your growing needs. Dynamics 365 CRM brings scalability and flexibility to the table. 6. Collaboration and Communication: Enhance collaboration among your team members by leveraging the collaborative features of Dynamics 365 CRM. Uncover tips and tricks for seamless communication, document sharing, and project collaboration within the CRM environment.   Position Your Business for Success and Growth in 2024 With Dynamics 365 CRM As we embrace the opportunities that a new year brings, Microsoft Dynamics 365 CRM stands as a key player in transforming the way businesses operate. By staying updated on the latest features and functionalities, you position your business for success and growth in 2024. Revolutionize your approach to customer relationship management, automation, and data-driven decision-making with Dynamics 365 CRM, and embark on a journey toward a more productive and prosperous year. Schedule a free consultation

Dynamics 365 CRM Consulting
How to Use Microsoft Dynamics 365 for Christmas Campaigns: A Holiday Guide for Businesses

How to Use Microsoft Dynamics 365 for Christmas Campaigns: A Holiday Guide for Businesses   How can you make the most of Microsoft Dynamics 365 this holiday season? In this festive blog post, we’ll explore four ways Dynamics 365 can bring joy to your business operations during the most wonderful time of the year.   Four Ways to Use Microsoft Dynamics 365 During the Christmas Holiday Season   Automate Your Holiday Campaigns Automate holiday-themed campaigns, from personalized email greetings to targeted promotions, using Dynamics 365 Marketing to help ensure your messages reach your target audiences.   Sleigh Through Sales with Dynamics 365 Sales Optimize the sales process during the holiday rush with Dynamics 365 Sales, using lead management to close deals efficiently and real-time insights to empower your sales team to make data-driven decisions.   Spread Cheer With Customer Service Keep up with customer inquiries during the busiest season with Dynamics 365 Customer Service, using AI-driven chatbots with a knowledge base integration to address customer inquiries promptly.   Supply Chain Magic with Dynamics 365 Supply Chain Management To meet increased demand during the holiday season, use Dynamics 365 Supply Chain Management to support inventory management, order fulfillment, and logistics optimization.   Get a Holiday Helper With Dynamics 365! Dynamics 365 is not just a business solution but a holiday helper, streamlining operations, and enhancing customer satisfaction. Book a free consultation and ask us how to leverage the power of Dynamics 365 to make this holiday season the most successful yet for your business.   Schedule a free consultation

Dynamics 365 CRM Consulting
Best Practices for Data Migration to Microsoft Dynamics 365 CRM

Companies are increasingly turning to robust Customer Relationship Management (CRM) systems, like Microsoft Dynamics 365, because they need customer data to competitively enhance business operations and customer interactions. However, the successful adoption of a CRM platform hinges on quality data, including historical customer data, to tell the full story. This article will help you migrate your customer data into a new CRM using best practices.   Best Practices for a Smooth and Effective Data Migration to Microsoft Dynamics 365 CRM   1. Thorough Data Assessment Before initiating the migration process, conduct a comprehensive assessment of your existing data. Identify the critical data fields, eliminate duplicates, and clean up irrelevant information. This not only streamlines the migration but also ensures that only relevant and accurate data is transferred to Dynamics 365.  Your users will find the Dynamics 365 CRM system more useful.  User adoption and engagement – key factors in success – will increase. 2. Data Mapping and Transformation Establish a clear mapping of data fields between your current system and Dynamics 365. Ensure consistency in data formats and structures. If there are discrepancies, implement necessary transformations to align the data correctly. This meticulous planning prevents data loss and maintains data integrity during the migration process.  Management will get more useful reporting more quickly. 3. Data Backup Prioritize the safety of your data by creating a secure backup before migration. This precautionary step provides a safety net in case of unexpected issues during the migration process. Regular backups serve as a safeguard against data loss, allowing you to revert to the previous state if needed. 4. Engage Stakeholders Collaboration with key stakeholders is crucial for a successful data migration. Involve individuals from different departments to provide insights into specific data requirements and ensure that all relevant data is accounted for during the migration. This collaborative approach helps in creating a more comprehensive and accurate CRM database. It also boosts use engagement and adoption. 5. Data Validation and Testing Performing practice migrations with rigorous testing is paramount to identify and rectify any errors before the final migration. Validate data integrity by cross-referencing migrated data with the source system. There should be some reporting and/or analysis that can be run in both the old and new systems to verify that the numbers ‘stack up’. Conduct test migrations in a controlled environment to address any issues and refine the migration process iteratively. 6. Incremental Migration Consider adopting an incremental migration approach, especially for large datasets. Break down the migration process into manageable chunks, focusing on specific data segments or departments. This approach minimizes disruption to daily operations and allows for targeted troubleshooting if issues arise. 7. User Training and Communication Equip end users with the necessary CRM Success training to navigate and utilize Dynamics 365 effectively. Clearly communicate the migration process, timelines, and potential impacts to all relevant stakeholders. Proactive communication helps manage expectations and ensures a smoother transition. 8. Post-Migration Monitoring Monitor the system closely after migration to identify and address any post-migration issues promptly. Establish a support system to assist users with any challenges they may encounter. Continuous monitoring ensures a seamless transition and enhances user confidence in the new CRM system.   Enhance the Success of Your CRM Data Migration Dominic Systems can help you migrate your CRM data using a meticulous and collaborative customized approach and our time-saving custom migration tools. Learn more about our migration services or book a free consultation to discuss your migration project.  

Dynamics 365 CRM Consulting
Boost Customer Service in the Manufacturing Industry With Dynamics 365 

Wildly variable supply and demand issues during the COVID-19 pandemic had an outsized impact on the North American manufacturing industry, creating significant shifts in consumer behaviour that manufacturers had to quickly adapt to. Customer service became even more important than usual. Here’s how to use a CRM system, such as Dynamics 365, to give your customer service capabilities a boost.   How Does Dynamics 365 Improve Customer Service for Manufacturers? Quickly Identify Service Hotspots Specifically tailored to the manufacturing sector, Dynamics 365 streamlines the process of identifying service hotspots, enabling businesses to concentrate on quickly addressing the most important issues.   Get Real-Time Status Updates A CRM for manufacturers provides real-time updates on the status of service cases, eliminating the need to constantly inquire with the ‘back office.’   Seamless Communication Between Departments Dynamics 365 facilitates seamless communication between departments, enhancing overall productivity and coordination. Customer Service Representatives (CSRs) and Field Service Technicians can instantly retrieve customer purchase details, serial numbers, service history and more (particularly if CRM is tightly integrated with ERP).   Increase Customer Loyalty In today’s busy world, customers value businesses that prioritize efficiency and responsiveness. By utilizing automated processes like predictive analytics offered by Dynamics 365, companies can meet their customers’ needs promptly and increase customer retention. This kind of proactive problem-solving also helps improve the company’s reputation and foster stronger customer loyalty.   Prepare for the Future of AI As leaders look to embrace AI, it becomes more critical than ever to prioritize having a data-driven business, fortified with digital and cloud capabilities. This approach will help organizations leverage generative AI as an accelerant to transformation. Why Manufacturers Need to Prepare for the Future of Customer Service  Recent months have put a spotlight on advancements in Artificial Intelligence (AI), and the possibilities of its application to deliver pragmatic business outcomes. For organizations around the world, there is an incredible opportunity to enhance products and services. The pace and scale of technological innovation happening today is unprecedented and breathes optimism into what is in many other respects, very demanding economic times.  From Rogers improving connectivity for Canadians through automation and AI to the Ministry of Education in the United Arab Emirates developing an AI tutor for students, the possibilities are both limitless and part of today’s realities.  Companies leveraging Dynamics 365 — hosted on the most trusted, comprehensive and integrated cloud — are best positioned to take advantage of these advancements.   Is Your Manufacturing Company Ready to Embrace the Next Generation of Customer Service?  Schedule a consultation with Dominic Systems to learn how  Schedule Consultation