SYSPRO Integration and Public Sector IT Solutions

Unify your systems, reduce manual work, and give every team access to the data they need

Syspro Dynamics 365 CE Integration

Public Safety and Transportation Apps

SugarAI Connector for Syspro

Dynamics CRM for Syspro

Building Permits Apps

Land-Use and Property Development Permits Apps

Business Licenses Apps

Salesforce Connector for Syspro

Event Permits Apps

Animal Licenses Apps

Canadian Public Sector

Supporting Canadian municipalities and public sector organizations as they navigate fragmented systems, growing service demands, and the need for better coordination across departments.

Syspro Enhancements

Extend the life of your Syspro ERP by leveraging new technologies Save time and money by integrating Syspro and CRM Future Proof Syspro with Microsoft Power Platform and more

What are Customers are Saying

TriStar had already tried other CRM tools, but neither fit the way their business handled quoting and sales. With two distinct product lines and heavy ERP reliance, they needed something more flexible. Their story shows how the new system reduced manual work, improved speed, and simplified operations.

Tri Star Plastic Corp

CBC/Radio-Canada needed to manage a large volume of detailed contact information in one place, while supporting changing requirements and careful access control. Their story shows how a central system was built to handle complexity, scale, and integration with external data sources.

Canadian Broadcasting Corporation

Lee Spring operates at a scale and level of complexity that made an out-of-the-box CRM impractical. They needed a system that could handle detailed product data, reduce manual entry, and stay easy for staff to use. Their story shows how CRM was shaped around the way they actually work.

Lee Spring

Powell needed a better way to manage customer issues and connect that process to their ERP system. What began as a service-focused CRM project later expanded into project management for complex customer implementations. Their story shows how the system grew with their business over time.

Powell Fabrication

WHSC had a highly customized legacy CRM system that was becoming harder to maintain and limiting future improvements. They needed to modernize without losing critical functionality. Their story shows how a complex system was reworked for the cloud while preserving the capabilities their team relied on.

Workers Health and Safety Centre (WHSC)

Samson Rope’s quoting process involved repeated manual entry across multiple systems, which slowed teams down and added unnecessary effort. They needed a better way to move quote information from one system to the next without rekeying it each time. Their story shows how that process was streamlined to save time and improve accuracy.

Samson Rope

Trusted by Municipalities and Manufacturers Across North America

Syspro Sector Information

ERP and CRM Work Fine on Their Own, The Problem Is The Gap Between Them

Manufacturers often adopt CRM and ERP systems at different times, for different reasons, managed by different teams. Each solves a real problem. But over time, what starts as two capable systems can become two separate versions of the truth; one for sales and service, another for operations and finance.

When those systems don’t share information, teams often find themselves working around the gap, and that’s when the workarounds begin. Sales contacts the back office to confirm pricing or stock levels. Customer service waits on operations for order updates. Quotes created in CRM get re-entered into ERP. Customer records exist in both places, but rarely stay aligned.

Over time, spreadsheets and informal workarounds become the connective tissue between platforms. The systems work fine on their own. The problem is the space between them.

What usually makes this harder is how integration gets approached. Many solutions attempt to replicate Syspro’s logic inside the CRM, or treat both platforms as equal sources of truth. That creates new friction, conflicting records, duplicated rules, and maintenance burdens that grow with every update. The integration itself becomes another system to manage.

The root issue isn’t technical. It’s structural. Without a clear system of record, every connection point becomes a potential conflict.

Our approach keeps Syspro as the system of record. We don’t duplicate ERP logic or create competing data sources. Instead, we extend controlled visibility into CRM. This way, sales, service, and marketing gain access to the Syspro data they need. The goal is alignment, not replacement.

We integrate Syspro with Dynamics 365, Salesforce, and SugarAI, and offer visibility tools for teams that need Syspro data access without a full CRM implementation.

The Pressures Organizations Are Facing Right Now

Disconnected Systems, Complex Processes, and Fragmented Data

68% say lack of visibility across teams negatively impacts their work
79% say their organization operates in silos
63% of workers feel pressured to “make it work” with tools not designed for their needs
55% of public sector employees believe “fragmented and disconnected systems” to be their biggest barrier to digital transformation
67% saying their IT’s infrastructure isn’t built to handle modern technologies – operational barriers to adoption

AI, Automation, and Readiness

90% of Manufacturers say Digital Transformation is now essential
Two-thirds of workers (66%) believe their organization does not adequately support AI use
71% of workers admit to using unapproved, unsupported AI tools on the job—frequently bypassing their company’s tools because they find them inadequate or too restrictive.

Budget and Resource Constraints

25% of Canadian Municipalities said that legacy tech accounted for 25-50% of operational budget

Public sector Information

From Fragmented Systems to Coordinated Service Delivery

Canadian municipalities are under pressure to deliver services with greater transparency, and consistency. Departments often introduce tools, processes, and workflows independently in an effort to improve service delivery in a practical, cost-effective way. But over time, what starts as progress in one area often leads to fragmentation across the organization. That’s why when municipalities introduce a new system, the expectation is simple: it should make things easier. But without a shared foundation, it can sometimes do the opposite, adding another layer of complexity instead of reducing it.

We help municipalities move from disconnected processes to coordinated service systems without forcing large, disruptive changes. Because the goal isn’t just to improve individual services. It’s to make sure those services work together.

Because our focus is on helping municipalities, we already offer pre-built applications on Power Platform that provide the advantages of an off-the-shelf solution while maintaining flexibility. Our solutions include permitting and licensing applications, Citizen Relationship Management (CRM), 311 and contact center capabilities, and broader local government solutions designed to support staff, residents, and leadership alike. Underneath it all, Microsoft Power Platform and Dynamics 365 provide a secure, scalable foundation that supports governance, visibility, and long-term adaptability.

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Dominic Systems Syspro CRM integration consultants

Dominic Systems Company Background:

Dominic Systems has been focused on connecting Syspro to CRMs since 2010
Since 2010 — Dominic Systems has focused on connecting Syspro to Dynamics 365, Salesforce, and related CRMs
Since 2010 — Dominic Systems has been a valued Microsoft Partner focused on improving service delivery for Municipalities