DOMINIC SYSTEMS CRM CONNECTORS for Syspro™
HELPING MANAGED SERVICE PROVIDERS
SELL CRM CONNECTORS FOR SysproTM
The Story – Why This Matters
Every business faces a common pain point – how do
we ensure our customer-facing teams and backoffice departments are communicating effectively?
IMAGINE A BUSY RESTAURANT
The front-of-house team hosts, servers, bartenders is focused on delivering a great customer experience. The back-of-house the kitchen is focused on getting orders right and out on time. For the restaurant to run smoothly, both sides need to communicate constantly. But they don’t yell across the room. Even though they are just meters apart, they use tablets, shared systems, and clear processes to stay in sync.
NOW IMAGINE YOUR MANUFACTURING OR DISTRIBUTION CLIENTS
Their sales and service teams are the front of house. Their accounting and operations teams are the kitchen. But unlike a restaurant, they don’t have a shared system. In fact, most of the time they aren’t even on the same floor, or in the same city. Sales doesn’t know if a product is in stock. Customer service can’t see if an order has shipped. Accounting is constantly answering calls about invoices and credit limits. Everyone’s working hard but not always together.
Who has the most up-to-date information? No one knows…
That’s where we come in.
At Dominic Systems, we build connectors between SYSPRO ERP and leading Customer Relationship Management Software (CRM) platforms—including Microsoft Dynamics 365, SugarCRM, and Salesforce. We help your clients bridge the gap between front and back office, so their teams can work as one without the noise, delays, or duplication.
WHAT THIS LOOKS LIKE IN PRACTICE
With our connector, sales reps on the road can access a customer’s order history, check inventory, and quote
accurate pricing all from CRM. No need to call the office. No need to log into SYSPRO.
Customer service can track warranty issues or service tickets without switching between CRM and Syspro™ or chasing down the operations team. Accounting has full control to review and approve new customer records submitted from CRM before anything is pushed to Syspro™ – without rekeying data or worrying about errors.
Syspro™ and CRM data appear on one screen, and you choose what information is visible to different departments. Everyone works from the same source of truth.
The Opportunity – How You Can Sell This
You’re already helping clients manage and modernize their IT environments. But many of them still rely on Syspro™ for their ERP. That’s not a problem, it’s an opportunity.
When you introduce Dominic Systems, you’re not just offering Dynamics and Power Platform Solutions. You’re offering connected operations. You’re solving real pain points across departments. And you’re giving your clients a reason to invest more deeply in the systems they already use.
So how do you know when to bring us in?
Start by listening for signs of friction:
• “Our sales team can’t see what’s in stock.”
• “Customer service is always asking accounting for updates.”
• “We’re entering the same data in two systems.”
• “We want faster quoting and order tracking”
• “We want to view customer data, order history, quotes, inventory status, credit
standing, shopping updates and fulfilment timelines right from CRM”
THESE ARE YOUR CUES. WHEN YOU HEAR THEM, YOU CAN SAY:
“I work with a partner who specializes in connecting CRM to Syspro™. They make it easy for your teams
to share data, reduce manual work, and improve customer service — without changing your ERP.”
We’ll take it from there and bring you up to speed with everything that goes on. We want you to be there,
because this is your client.
WHY MSPS LOVE WORKING WITH US
We’re the glue that holds CRM and ERP together. That means:
• We don’t compete with you, we complement you.
• We help you win more deals by solving bigger problems.
• We make your CRM projects stickier by tying them into core operations.
Let’s make your offering even more valuable, and help your clients run as smooth as the best restaurants
in town.